Return policy
In-App Purchase and Subscription
In-App Purchases.
PikaStar offers virtual items, which we call “gold coins”, and additional services for purchase through the App Store, Google Play or other application platforms ("in-app purchases"). When you make in-app purchases, you will be prompted to enter details for your account with the mobile platform you are using (e.g. Apple, Android, etc.)"your IAP Account"), and your IAP Account will be charged for the in-app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in-app purchases that apply to your lAP Account, and bear applicable taxes. The price of the gold coins will be displayed at the point of purchase. All charges and payments will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees and payment PikaStar fees, if any, are based on your agreement with the applicable payment provider.
Subscription Tips :If you purchase an auto-recurring periodic subscription through an in-app purchase, your IAP Account will be billed continuously for the subscription until you cancel in accordance with the platform terms. In all cases, please refer to the terms of your application platform which apply to your in-app purchases. You agree to pay your subscription fee in advance of receiving any such Subscription Service. You are responsible for all charges incurred under your account. You agree that if you purchase Subscription Services through the Application Store, all payment related questions, issues, disagreements, and/or disputes shall be handled in accordance with the terms of service or other legal agreements that govern your use of a given payment processing service and/or method, and in no event will PikaStar have any responsibility in connection with any of the foregoing.
Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period;
Account will be charged for renewal within 24 hours prior to the end of the current period, and identify the cost of the renewal;
Subscriptions can be managed by the user: You can turn off automatic renewal after purchase through the application platform's "Subscription Management";
No cancellation of the current subscription is allowed during active subscription period.
Refunds. Unless otherwise specified in these Terms of Service or required under the applicable law in your jurisdiction, any digital goods including gold coins and Subscription Services are not refundable after purchase.
Copyright Complaints
PikaStar respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify PikaStar of your infringement claim in accordance with the procedure set forth below. PikaStar will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws with respect to any alleged or actual infringement. To be effective, the notification must be in writing and contain the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; a description of the copyrighted work or other intellectual property that you claim has been infringed; a description of where the material that you claim is infringing is located on the PikaStar Service, with enough detail that we may find it on the PikaStar Service; your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf. If you believe that your content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to upload and use the content in your content, you may send a written counter-notice containing the following information to the Copyright Agent: your physical or electronic signature; identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled; a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the competent court located within BVI and a statement that you will accept service of process from the person who provided notification of the alleged infringement. If a counter-notice is received by the Copyright Agent, PikaStar will send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our sole discretion.
The above terms are in accordance with the laws of Hong Kong
Email：cs@pikastar.app
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